Thank you for choosing [ZCEBGIG]. We are committed to providing you with a seamless shopping experience, and this Shipping Policy is designed to ensure you have all the information you need regarding the delivery of your orders.
1. Shipment Processing Time
- All orders are processed within [3] business days (excluding weekends and public holidays). Orders received before [Cut-off Time] on a business day will be processed on the same day; otherwise, they will be processed on the next business day. For example, if the cut-off time is 2:00 PM and an order is placed at 2:01 PM on a Monday, it will be processed on Tuesday.
2. Shipping Regions and Estimated Delivery Times
Domestic Shipping (e.g., [US])
- Standard Shipping:
- Estimated delivery time: 3 - 7 business days.
- Shipping fee: $[99] per order.
- Express Shipping:
- Estimated delivery time: 1 - 3 business days.
- Free Shipping:
- Orders with a total value of $[Minimum Spend for Free Shipping] or more are eligible for free standard shipping within the domestic region.
International Shipping
- North America (excluding domestic if applicable)
- Economy Shipping:
- Estimated delivery time: 7 - 14 business days.
- Expedited Shipping:
- Estimated delivery time: 4 - 8 business days.
- Europe
- Standard International Shipping:
- Estimated delivery time: 7 - 12 business days.
- Priority Shipping:
- Estimated delivery time: 4 - 7 business days.
- Asia-Pacific
- Regular Shipping:
- Estimated delivery time: 8 - 15 business days.
- Fast Shipping:
- Estimated delivery time: 5 - 10 business days.
Please note that these are only estimated delivery times. Actual delivery times may vary due to factors such as customs clearance, carrier performance, and unforeseen events.
3. Shipping Exclusions
We currently do not ship to the following regions: [List of countries or regions where shipping is not available].
4. Customs, Duties, and Taxes
- For international orders, customers are responsible for all customs duties, taxes, and any other fees imposed by the destination country. These charges are determined by the customs authorities of the receiving country and are not included in the shipping fees or product prices on our website. We have no control over these charges and cannot predict what they may be. Please check with your local customs office for more information on potential fees before placing your order.
- In the event that a package is returned to us due to unpaid customs duties or taxes, we will refund the cost of the product only, excluding all shipping charges.
5. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website. Please allow 1 - 2 business days for the tracking information to become available after receiving the shipping confirmation email.
6. Damaged or Lost Shipments
If your order arrives damaged, please contact us immediately at [Your Email Address] with detailed photos of the damaged items and packaging. We will arrange for a replacement or a refund as soon as possible. In the unlikely event that your shipment is lost in transit, please contact us within [Number of days] after the estimated delivery time has passed. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
7. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for updates.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at [chun288@163.com].