Return & Exchange

Thank you for shopping at [ZCEBGIG]. We aim to ensure your complete satisfaction with every purchase. This Return & Exchange Policy outlines clear guidelines for returns, exchanges, and refunds to help you navigate the process smoothly.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges only for the following reasons within the specified timeframe:

• Defective or damaged items (e.g., broken parts, malfunctioning features, damage during shipping).
• Items with incorrect product details (e.g., wrong size, color, model, or item sent by error).
• Items that do not match the product description on our website.

Returns/exchanges are NOT accepted for:

• Customized or personalized items (e.g., engraved jewelry, monogrammed apparel).
• Perishable goods (e.g., beauty samples, food-related products).
• Intimate apparel, swimwear, or hygiene products (for health and safety reasons).
• Items used, washed, or with removed tags/packaging.
• Digital products (e.g., e-books, online courses).

2. Timeframe for Returns & Exchanges

You must initiate a return or exchange request within 14 calendar days of receiving your order. Requests submitted after this period will be automatically declined.

To confirm your order receipt date, refer to the delivery confirmation email sent by our team or the tracking information from the shipping carrier.

3. Step-by-Step Process for Returns & Exchanges

Follow these steps to initiate a return or exchange:

1. Submit a Request:
   Contact our customer service team via email at chun288@163.com with the subject line "Return/Exchange Request - [Your Order Number]". Include the following details:

   • Your full name, order number, and contact information.
   • Reason for the return/exchange (attach photos of defective/damaged items or incorrect products if applicable).
   • Whether you prefer a refund, exchange for the same item, or exchange for a different size/color.

2. Await Approval:
   Our team will review your request within 2 business days. If approved, you will receive a Return Authorization (RA) Number and a pre-arranged return address via email.

3. Prepare the Package:

   • Pack the item securely in its original packaging (if possible) and include a copy of the order confirmation email.
   • Clearly write the RA Number on the outside of the package (packages without an RA Number will be rejected).

4. Ship the Item:
   Ship the package to the return address provided in the approval email. Do NOT ship items to our original warehouse address—packages sent to the wrong address will not be processed, and we are not responsible for lost or delayed shipments.

5. Provide Shipping Confirmation:
   After shipping, reply to the approval email with the return tracking number and carrier name (e.g., USPS, DHL). This helps us track your package and process your request faster.

4. Fees & Shipping Costs

Return Shipping Fees

• If the return/exchange is due to our error (e.g., defective item, wrong product sent): We will cover the return shipping cost. A pre-paid shipping label will be included in the approval email.
• If the return is due to customer preference (e.g., change of mind, incorrect size selected by you): You are responsible for all return shipping fees. We do not reimburse these costs, even if you receive a refund.

Return Processing Fee

A non-refundable $5 processing fee will be deducted from your refund amount for all eligible returns. This fee covers packaging, inspection, and restocking costs. No processing fee applies to exchanges.

5. Refund Processing

Once we receive and inspect your returned item (typically within 3-5 business days of delivery to our return address), we will initiate your refund.

• Refund Method: Refunds will be issued to the original payment method used for the order (e.g., credit card, PayPal, Apple Pay).
• Processing Time: Refunds take 5-7 business days to reflect in your account, depending on your bank or payment provider’s processing times.
• Refund Amount: You will receive the full product price minus the $5 processing fee (if applicable). Shipping costs paid on the original order are non-refundable, unless the return is due to our error.

6. Exchange Processing

If you request an exchange:

• We will ship the replacement item within 2 business days of receiving and approving your returned item.
• No additional shipping fees apply for the replacement item, regardless of the reason for the exchange.
• If the replacement item is out of stock, we will notify you via email and offer a full refund (minus the processing fee, if applicable) instead.

7. Non-Returnable Items & Final Sales

All final sale items (marked "Final Sale" on the product page) are ineligible for returns, exchanges, or refunds—this policy is non-negotiable.

8. Lost or Damaged Return Shipments

We are not responsible for lost, stolen, or damaged packages during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. If your return package is lost, provide the carrier’s tracking information to our team for assistance, but we cannot guarantee a refund or exchange for untracked packages.

9. Contact Us

If you have questions about this Return & Exchange Policy, contact our customer service team:

• Email: chun288@163.com
• Phone: +86  13459460521 (Monday-Friday, 9 AM-5 PM EST)

We reserve the right to update this policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.